I called first to see if I could bring my Escape in for its first maintenance appointment. I was told there would be a two hour waiting period, but it would be fine to bring it in. I told the person on the phone that I would be coming from Pasadena, and that it would be a while before I got there. When I arrived I was waited on very promptly and courteous. I then went to the waiting area, got a couple of magazines and settled in to wait a couple of hours. Well to my surprise my Escape was ready within thirty minutes. I would like to thank everyone for their service, and I will be back in three months. Thanks again!